From the category archives:

RANT

10 Ways Consumers Can Get Revenge

by Jonah Stein on October 13, 2006

Have you been wronged by a company and they won’t do anything about it? Here are 10 things you can do to get even.* 1. Dispute the credit card charge There is a widely circulated rumor about a merchant who won a charge back dispute, but there is no confirmation it actually happened. Credit card [...]

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Integrity Preserves Brand

by Jonah Stein on September 27, 2006

Always act with integrity to maintain your reputation and your brand. One reason to be fair and honorable in your dealings with customers and employees is the amount of damage an angry person can do to your brand. This damage can vary from complaints to the BBB and your credit card processor to posting negative [...]

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Outlaw 2.4 GHz Phones Before they Destroy WiFi

by Jonah Stein on September 22, 2006

2.4 GHz PHONES SHOULD BE OUTLAWED For the last few months, I have been battling with intermittent connection problems on my network. After hundreds of hard reboots on my router (which restored the connection for 10 minutes at a time), tweaking my settings (which did nothing) and enduring the complaints of my wife (and a [...]

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